Because New Customers Are Expensive – And Repeat Customers Are Gold
Most ecommerce brands focus on acquisition. But without retention, you’re constantly paying to replace the customers you already earned. At eCommerce Smart, we help you build loyalty into your business – with smarter systems, better experiences, and customer journeys designed to last.
From email flows and loyalty schemes to post-purchase messaging and referral programmes, we’ll help you build a brand people stick with – not just shop from once.
How We Work With You
We take a practical, data-led approach to building customer loyalty – aligned with your brand, margins, and customer behaviour.

Retention audit

Strategy and roadmap

Implementation and support

Ongoing optimisation

1
Rentention audit

2
Strategy and roadmap
Prioritised actions based on value, effort, and customer impact.

3
Implementation and support

4
Ongoing optimisation
Track, test, and improve your repeat revenue.
What we cover
Whether you’re too reliant on paid acquisition; want to increase customer lifetime value (LTV); or need structure and strategy behind retention, not just more discount codes – we can help with your retention and customer loyalty.

Post-purchase flows and winbacks
Build trust and drive repeat purchases.

Customer segmentation and personalised campaigns
Speak directly to high-value segments.

Referral programme setup
Use specialist tools to turn customers into advocates.

Loyalty and reward programmes
Set up, structure, and promote with specialist tools.

Repeat purchase rate and LTV tracking
Measure what matters most.

Subscription strategy and optimisation
For brands with repeatable products.
Let’s Turn Customers Into Lifelong Fans


Book a free RETention and Customer Loyalty discovery call
Acquisition is great – but retention is what makes ecommerce businesses sustainable. We’ll help you build the systems that make customers stay.