Last updated: 15/09/2025

At Ecommerce Smart, we take your privacy seriously. This policy explains what personal data we collect, how we use it, and your rights in relation to that data.

We’re committed to handling your information responsibly and transparently – no shady stuff, no spam, no selling your data.

---

1. Who We Are

Ecommerce Smart is a UK-based ecommerce and digital marketing consultancy.
Our website address is: https://www.ecommercesmart.co.uk
Email: [hello@ecommercesmart.co.uk]

---

2. What Data We Collect

We may collect and process the following information:

• Contact details – such as your name, email address, business name and phone number (if provided via a contact form or email).

• Website usage data – such as pages visited, time on site, browser type, IP address and referring URL, via cookies and analytics tools.

• Marketing preferences – if you opt in to receive email updates from us.

• Client data – if you become a client, we may collect additional business-related information to provide services.

---

3. How We Use Your Data

We use your information to:

• Respond to enquiries and contact requests

• Provide consultancy services

• Improve our website, services and user experience

• Send marketing emails (only if you’ve opted in)

• Comply with legal obligations

We only keep your data for as long as it’s necessary for the purposes outlined above.

---

4. Cookies and Analytics

We use cookies (small data files stored on your device) to analyse website traffic and improve your experience.
We may use tools like Google Analytics, Hotjar, and Looker Studio to understand how visitors interact with our site. This data is anonymised and not used to personally identify you.

You can adjust your cookie settings in your browser at any time.

---

5. Marketing and Communications

If you opt in to receive our emails, we may contact you with relevant insights, updates, and services.
You can unsubscribe at any time by clicking the link in the email or contacting us directly.

We do not sell, rent or share your data with third parties for their own marketing.

---

6. Sharing Your Data

We do not share your personal data with third parties unless:

• You’ve given us permission

• It’s required to deliver a service you’ve requested (e.g., using tools like Calendly, Google Workspace, email platforms, etc.)

• We are legally required to do so

All third-party services we use are GDPR-compliant.

---

7. Your Rights

Under the UK GDPR, you have rights including:

• Access – you can request a copy of the personal data we hold

• Correction – you can ask us to correct inaccurate data

• Erasure – you can ask us to delete your data

• Objection – you can object to how we use your data

• Restriction – you can ask us to limit use of your data

• Data portability – you can request to transfer your data to another provider

To make a request, email us at [hello@ecommercesmart.co.uk].

---

8. Data Security

We take appropriate steps to protect your data using secure systems, encrypted tools, and limited access. However, no system is 100% secure, and submitting data is at your own risk.

---

9. Links to Other Websites

Our website may contain links to other websites. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies.

---

10. Changes to This Policy

We may update this policy from time to time. We’ll update the “Last updated” date at the top of this page. Continued use of our website indicates acceptance of any changes.

---

Contact Us

If you have any questions or concerns about this policy or your data, please get in touch:

📧 Email: [hello@ecommercesmart.co.uk]
🌐 Website: https://www.ecommercesmart.co.uk