Your Happy Customers Are Your Best Salespeople
Quite often the best customers don’t come from a banner – they come from a friend who had a great experience with your brand. That’s the power of referrals.
At eCommerce Smart, we help you design, launch, and optimise referral programmes that feel natural, on-brand, and reward both advocates and new customers. Whether you’re already using a platform or looking for a new referral marketing solution – we’ll make sure it actually works.
How We Work With You
We treat referral like any other high-performing channel – with strategy, structure, and data to back it..

Audit and opportunity mapping

Programme build

Activation support

Review and refine

1
Audit and opportunity mapping

2
Programme build
Design incentives, messaging, and platform setup.

3
Activation support

4
Review and refine
Ongoing optimisation to boost referrals and reduce drop-off.
What we cover
Whether you have happy customers but no system for turning them into referrers; want to reduce reliance on traditional acquisition channels; or need help launching or improving their existing referral programme – our referral marketing consultancy can help.

Referral programme design
Structure, incentives, and customer journeys.

On-site messaging and email flows
Clear, compelling, and conversion-friendly.

Tracking, analysis, and optimisation
Know what’s working, and scale what works.

Platform setup and integration
The tools that suits your tech stack.

Promotion strategy
Make your referral programme visible (without being pushy).

Customer journey mapping
Seamless experiences for both referrers and referees.
Let’s Turn Word Of Mouth Into A Scalable Channel


Book a free Referral Marketing discovery call
Referrals don’t have to be passive. We’ll help you build a programme that fits your brand, drives new customer growth, and gives back to your best advocates.