Ecommerce RETENTION services
Because Retention = Profit.
Acquisition gets the attention. Retention drives the growth. We help ecommerce brands keep customers coming back – with smarter systems, better messaging, and a whole lot more long-term value.
Our Retention Services
Whether you’re trying to increase repeat purchases, build loyalty, or finally make sense of your CRM, our retention services are designed to boost revenue without constantly chasing new customers.
Email Marketing
Still your most profitable channel – when done right. We design and optimise campaigns, automations and flows that convert, retain, and re-engage.
Retention and Customer Loyalty
From loyalty programmes to post-purchase strategy, we help you build customer relationships that last (and increase lifetime value).
Ecommerce Reputation Consultancy
Trust drives sales. We help you manage reviews, feedback, and brand sentiment – so customers keep coming back and telling their friends..
Analytics and Reporting
Retention starts with understanding the numbers. We make sense of GA4, LTV, repeat purchase rates and more – so you can improve what matters.
What You Get With Our Retention Services
Retention audits to uncover quick wins and long-term opportunities
CRM and lifecycle strategy that supports growth beyond the first sale
Platform-specific support (Klaviyo, HubSpot, dotdigital, etc.)
Smart segmentation and personalisation to improve performance
A more efficient marketing mix - and less pressure on acquisition
Ready to Get Smart?
Book a free discovery call
If you’ve been focused on traffic and conversions, now’s the time to think longer-term. Book a free retention strategy call – and let’s turn customers into loyal fans.